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uberAgent
Product
Get started
Benefits and Use Cases
Citrix XenApp & XenDesktop
Customer Success Stories
Videos
Installing Splunk
Installing uberAgent
Learn more
Components
Documentation
Configuration
Multi-Tenancy
System Requirements
Buy
Pricing & Licensing
How to Buy
Data Volume Calculation
Terms & Conditions
Support & Maintenance Terms
Dive deeper
Metrics Collected by uberAgent
Reducing the Data Volume
Changelog & Release Notes
Troubleshooting
Download
Docs
Blog
Support
Contact
Licenses
License Request
Log in
Log in or register
Log in
Register
Sales Partners: Register Here
Documentation
Contents
Contents
Quickstart
About uberAgent
Components
System Requirements
Changelog and Release Notes
Default Configuration
Planning
Data Volume Calculation
Architecture Options
Configuration Options
Splunk Sizing Resources and Recommendations
Installation
Backend
Installing Splunk
Configuring Splunk’s HTTP Event Collector
Installing and Configuring Elasticsearch & Kibana
Configuring Apache Kafka & Confluent REST Proxy
Configuring Microsoft Azure OMS Log Analytics
Installing uberAgent
Installing the Splunk Apps
Installing the Endpoint Agent
Installing Splunk Universal Forwarder
Installing the Chrome Browser Extension
Installing the Internet Explorer Browser Add-on
Installing the Firefox Browser Extension
Upgrading uberAgent
Configuration Through Group Policy
Configuration Through Config File
Features & Configuration
Automatic Application Identification
Central License File Management
Citrix Site Monitoring
Citrix ADC Monitoring
Username and Configuration Setting Encryption
Metrics
User Logon Metrics
User Logoff Metrics
Browser Metrics
Internet Explorer Metrics
Google Chrome Metrics
Web App Metrics
Microsoft Office Metrics
Machine Metrics
Machine Performance And Utilization Metrics
Machine Blue Screens and Hangs Metrics
Machine Inventory Metrics
Network Metrics
Session Metrics
Citrix Virtual Apps and Desktops Site Metrics
Citrix ADC Metrics
Application Metrics
Application and Process Startup Metrics
Application and Process Performance Metrics
Application UI Unresponsiveness Metrics
Application Inventory and Usage Metrics
Application Crashes and Hangs Metrics
Application Name to ID Mapping Metrics
Software Update Metrics
Computer Startup, Shutdown and Hibernation Metrics
Computer Startup (Machine Boot) Metrics
Boot Processes Metrics
Computer Shutdown Metrics
Standby/Resume Duration Metrics
On/Off Transition Delay Metrics
Performance Counter Metrics
uberAgent Licensing Metrics
User & Host Metrics
Advanced Topics
Multi-Tenancy
Reducing the Data Volume
Demoing uberAgent With the Event Generator for Splunk
uberAgent Event Generator Changelog
Recommendations for Custom Dashboards (Splunk)
Custom Scripts
Data Distribution and Separation
User & Host Tags
Troubleshooting
Creating an uberAgent Support Bundle
Log Files
uberAgent Log Collector Splunk App
uberAgent Browser Extensions
Knowledge Base
Architecture
Description of the uAInSessionHelper.exe Helper Process
Event Data Buffering on Laptops (When Offline)
Event Data Buffering When Network Connectivity to Splunk is Lost
Name or Version may be Inconsistent Between App Inventory & Usage
uberAgent vs. Splunk Template for XenDesktop 7
Custom Queries
Walkthrough: Building a Splunk Search
How to Implement Drilldowns on Custom Dashboards
How to Report on CPU Seconds & RAM GB Hours per User
Data Collection
Citrix Applications Are Still Displayed with Old Name After Renaming
Dashboards Have No Data
Differences between SessionPublishedAppsCtx and SessionPublishedName
Dynamic Application Identification and Executables on Network Drives
How Application Startup Duration is Measured
How to Configure the Data Collection Frequency
Incomplete Boot Duration Metrics
No Data in Splunk Even Though uberAgent Sends Successfully
Reported GPU Memory Usage per Process is Too High
Data Storage
How to Configure Data Retention
Data Volume
The Data Volume Dashboard Does Not Display Values For All Metrics
Footprint & Performance
Changing the Accelerated Time Range
Installation & Upgrade
Directories and Registry Key Created by uberAgent’s Installer
Licensing
How to Enable uberAgent on a Subset of Machines Only
Supported License File Names & Multiple License Files
Logon
“GP Logon Script” is Longer Than “Total Duration”
Not all CSEs Used are Listed on the Dashboard “User Logon Duration – Group Policy”
What is the Definition of the Metric “Pre Logon Init”?
Splunk
Configuring Alerts
How to Change uberAgent’s Splunk Index Name
Splunk Product Editions (SKUs) Supported by uberAgent
What to Do When You Get Splunk License Errors
Workaround for Lookup Errors with Splunk Free
User Interface
How to Separate Data from Different Types of Machines
Remoting Protocol is Console Instead of ICA or RDP
The Dashboards Do Not Work Correctly in Internet Explorer
Practice Guides
Detecting Network Connectivity Problems
Citrix ADC Monitoring & Alerting
Generating Driver Version Inventory Reports
Querying Windows Performance Counters
Documenting Applied Computer GPOs
Identifying Applications That Use 100% of a CPU Core
Collecting the Processor Temperature With uberAgent
User & Host Tagging Examples
Previous document: User & Host Tags
Next document: Creating an uberAgent Support Bundle
Version
5.3.1 (latest release)
5.3
5.2.1
5.2
5.1
5.0.1
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uberAgent Helpdesk Splunk App
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Contents
Contents
Quickstart
About uberAgent
Components
System Requirements
Changelog and Release Notes
Default Configuration
Planning
Data Volume Calculation
Architecture Options
Configuration Options
Splunk Sizing Resources and Recommendations
Installation
Backend
Installing Splunk
Configuring Splunk’s HTTP Event Collector
Installing and Configuring Elasticsearch & Kibana
Configuring Apache Kafka & Confluent REST Proxy
Configuring Microsoft Azure OMS Log Analytics
Installing uberAgent
Installing the Splunk Apps
Installing the Endpoint Agent
Installing Splunk Universal Forwarder
Installing the Chrome Browser Extension
Installing the Internet Explorer Browser Add-on
Installing the Firefox Browser Extension
Upgrading uberAgent
Configuration Through Group Policy
Configuration Through Config File
Features & Configuration
Automatic Application Identification
Central License File Management
Citrix Site Monitoring
Citrix ADC Monitoring
Username and Configuration Setting Encryption
Metrics
User Logon Metrics
User Logoff Metrics
Browser Metrics
Internet Explorer Metrics
Google Chrome Metrics
Web App Metrics
Microsoft Office Metrics
Machine Metrics
Machine Performance And Utilization Metrics
Machine Blue Screens and Hangs Metrics
Machine Inventory Metrics
Network Metrics
Session Metrics
Citrix Virtual Apps and Desktops Site Metrics
Citrix ADC Metrics
Application Metrics
Application and Process Startup Metrics
Application and Process Performance Metrics
Application UI Unresponsiveness Metrics
Application Inventory and Usage Metrics
Application Crashes and Hangs Metrics
Application Name to ID Mapping Metrics
Software Update Metrics
Computer Startup, Shutdown and Hibernation Metrics
Computer Startup (Machine Boot) Metrics
Boot Processes Metrics
Computer Shutdown Metrics
Standby/Resume Duration Metrics
On/Off Transition Delay Metrics
Performance Counter Metrics
uberAgent Licensing Metrics
User & Host Metrics
Advanced Topics
Multi-Tenancy
Reducing the Data Volume
Demoing uberAgent With the Event Generator for Splunk
uberAgent Event Generator Changelog
Recommendations for Custom Dashboards (Splunk)
Custom Scripts
Data Distribution and Separation
User & Host Tags
Troubleshooting
Creating an uberAgent Support Bundle
Log Files
uberAgent Log Collector Splunk App
uberAgent Browser Extensions
Knowledge Base
Architecture
Description of the uAInSessionHelper.exe Helper Process
Event Data Buffering on Laptops (When Offline)
Event Data Buffering When Network Connectivity to Splunk is Lost
Name or Version may be Inconsistent Between App Inventory & Usage
uberAgent vs. Splunk Template for XenDesktop 7
Custom Queries
Walkthrough: Building a Splunk Search
How to Implement Drilldowns on Custom Dashboards
How to Report on CPU Seconds & RAM GB Hours per User
Data Collection
Citrix Applications Are Still Displayed with Old Name After Renaming
Dashboards Have No Data
Differences between SessionPublishedAppsCtx and SessionPublishedName
Dynamic Application Identification and Executables on Network Drives
How Application Startup Duration is Measured
How to Configure the Data Collection Frequency
Incomplete Boot Duration Metrics
No Data in Splunk Even Though uberAgent Sends Successfully
Reported GPU Memory Usage per Process is Too High
Data Storage
How to Configure Data Retention
Data Volume
The Data Volume Dashboard Does Not Display Values For All Metrics
Footprint & Performance
Changing the Accelerated Time Range
Installation & Upgrade
Directories and Registry Key Created by uberAgent’s Installer
Licensing
How to Enable uberAgent on a Subset of Machines Only
Supported License File Names & Multiple License Files
Logon
“GP Logon Script” is Longer Than “Total Duration”
Not all CSEs Used are Listed on the Dashboard “User Logon Duration – Group Policy”
What is the Definition of the Metric “Pre Logon Init”?
Splunk
Configuring Alerts
How to Change uberAgent’s Splunk Index Name
Splunk Product Editions (SKUs) Supported by uberAgent
What to Do When You Get Splunk License Errors
Workaround for Lookup Errors with Splunk Free
User Interface
How to Separate Data from Different Types of Machines
Remoting Protocol is Console Instead of ICA or RDP
The Dashboards Do Not Work Correctly in Internet Explorer
Practice Guides
Detecting Network Connectivity Problems
Citrix ADC Monitoring & Alerting
Generating Driver Version Inventory Reports
Querying Windows Performance Counters
Documenting Applied Computer GPOs
Identifying Applications That Use 100% of a CPU Core
Collecting the Processor Temperature With uberAgent
User & Host Tagging Examples
uberAgent
uberAgent Helpdesk Splunk App
5.3.1
5.0.1
5.1
5.2
5.2.1
5.3
6.0 (private)
Troubleshooting
Quickstart
About uberAgent
Planning
Installation
Features & Configuration
Metrics
Advanced Topics
Knowledge Base
Practice Guides
Troubleshooting
The information in this section helps you troubleshoot uberAgent deployments.
Pages in This Section
Creating an uberAgent Support Bundle
Log Files
uberAgent Log Collector Splunk App
uberAgent Browser Extensions
Previous document: User & Host Tags
Next document: Creating an uberAgent Support Bundle
