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Why uberAgent?

uberAgent stands out from the crowd because it gives IT the information they need to improve user experience and security. uberAgent’s high-quality metrics include detailed information about boot and logon duration (showing why and when boots/logons are slow), application unresponsiveness detection, network reliability drilldowns, process startup duration, application usage metering, browser performance per website and remoting protocol insights.

But that is not all: uberAgent is built on a powerful platform, Splunk, which makes it possible to enrich uberAgent’s data with information from arbitrary other sources (think filers, firewalls, anything) and generate true operational intelligence.

Benefits

  • User Experience

    Makes user experience measurable.

  • Trends

    Helps you identify trends that otherwise would have gone unnoticed.

  • Troubleshooting

    Simplifies troubleshooting by showing you everything you need to know in one place.

  • IT Security

    Detects threats, exfiltration, and risky behavior.

  • Applications

    Shows you which applications are used when – and where.

  • Efficiency

    Makes help desk and IT operations more effective.

  • Visibility

    Provides visibility into endpoint performance, reliability, and security.

  • KPIs

    Provides all the metrics & KPIs required by the business.

Use Cases

Operations

IT operations involve keeping an eye on a huge number of different systems and ensuring all of them run smoothly.

  • uberAgent shows you what is going on: how many sessions, how many users, how many machines, etc.
  • Want to know more? Response times per machine, per application, and even per session.
  • Even more? Logon duration, Group Policy processing, and user profile loading duration in great detail.

IT Security

Protecting systems from malware and detecting sophisticated attacks require granular data on application and user activity.

  • uberAgent’s Activity Monitoring Engine detects threats and risky behavior.
  • You can trace every process over its entire lifetime, analyzing call chains in real-time or after the fact.
  • All network connections are recorded and can be mapped per user, network target, application, or endpoint.

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SLA Compliance

uberAgent helps you monitor SLA compliance by telling you what management wants to know: unnecessary pauses and interruptions in the workflow by IT systems that cannot keep up. It helps answer questions like:

  • How long does it take a PC or laptop to boot?
  • What is the duration of a logon?
  • How long do end users need to wait for applications to start?

Sizing and Capacity Planning

Planning and sizing a new environment is impossible without proper data on user activities. uberAgent makes the whole process a lot simpler by:

  • Showing you the footprint of the average user session (RAM, IOPS, network throughput, CPU usage).
  • Showing you the resource usage per application.
  • Showing you the footprint individual websites have on your systems’ resources.

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License Compliance

Do you really know which applications are installed on all of your machines? And which of those are actually used? uberAgent tells you both, and more: when which application is used – by how many users.

  • Find applications that are under or over-licensed.
  • Find out which applications are best licensed by user and which by computer.
  • Determine maximum concurrency values.

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Troubleshooting

One of the biggest problems in troubleshooting IT systems is the lack of correlation. It is easy to examine a single machine, but it is very difficult to examine dozens or hundreds of computers. uberAgent changes that.

  • uberAgent helps you find correlations: is a single user/machine affected or many?
  • High-quality data (like true IOPS or process startup duration) dramatically reduce time to resolution.
  • Drilldowns let you get to the root cause quickly.

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