uberAgent’s browser web app performance functionality requires a browser extension to be installed. This article lists possible troubleshooting steps.
Dashboards That Do Not Require Browser Extensions
uberAgent monitors Chrome and Internet Explorer performance on a process level. The collected data is available in the dashboards Browser Performance: Chrome and Browser Performance: Internet Explorer, respectively. You do not need any extensions for this to work.
However, if you want data about websites, like page load time, extensions are needed. Website data is visualized in the dashboards Browser Web App Performance and Browser Web App Usage for all supported browsers. Grouping and filtering by browser type or browser version are possible, of course.
uberAgent is using native messaging for communication with the extension. Make sure that the extension is not on the native messaging blacklist.
If the blacklist is enforced in the company, adding com.vastlimits.uainsessionhelper to the whitelist overrides the blacklist.
Check if the native messaging host is configured correctly.
On an x86 machine, the following registry item is created by the uberAgent service and must be present.
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\NativeMessagingHosts\com.vastlimits.uainsessionhelper
Value: (Default)
Data: C:\Program Files\vast limits\uberAgent\uAInSessionHelperChrome.json
On an x64 machine, the following registry item is created by the uberAgent service and must be present.
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Google\Chrome\NativeMessagingHosts\com.vastlimits.uainsessionhelper
Value: (Default)
Data: C:\Program Files\vast limits\uberAgent\uAInSessionHelperChrome.json
Check if the native messaging host is configured correctly
On an x86 machine, the following registry item is created by the uberAgent service and must be present.
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\NativeMessagingHosts\com.vastlimits.uainsessionhelper
Value: (Default)
Data: C:\Program Files\vast limits\uberAgent\uAInSessionHelperFirefox.json
On an x64 machine, the following registry items are created by the uberAgent service and must be present.
Check if the IE add-on is enabled in Settings -> Manage add-ons
uberAgent identifies IE processes by the full path to the EXE file. For this, the path must correspond to one of the following paths entered in the registry.
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\IEXPLORE.EXE
Value: (Default)
Data (example): C:\Program Files\Internet Explorer\IEXPLORE.EXE
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main
Value: x86AppPath Data (example for a x86 machine): C:\Program Files\Internet Explorer\IEXPLORE.EXE Data (example for a x64 machine): C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
uberAgent Browser Extensions
In this article
uberAgent’s browser web app performance functionality requires a browser extension to be installed. This article lists possible troubleshooting steps.
Dashboards That Do Not Require Browser Extensions
uberAgent monitors Chrome and Internet Explorer performance on a process level. The collected data is available in the dashboards Browser Performance: Chrome and Browser Performance: Internet Explorer, respectively. You do not need any extensions for this to work.
However, if you want data about websites, like page load time, extensions are needed. Website data is visualized in the dashboards Browser Web App Performance and Browser Web App Usage for all supported browsers. Grouping and filtering by browser type or browser version are possible, of course.
Troubleshooting the Chrome Extension
com.vastlimits.uainsessionhelper
to the whitelist overrides the blacklist.Key: HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\NativeMessagingHosts\com.vastlimits.uainsessionhelper
Value: (Default)
Data: C:\Program Files\vast limits\uberAgent\uAInSessionHelperChrome.json
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Google\Chrome\NativeMessagingHosts\com.vastlimits.uainsessionhelper
Value: (Default)
Data: C:\Program Files\vast limits\uberAgent\uAInSessionHelperChrome.json
Troubleshooting the Firefox Extension
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\NativeMessagingHosts\com.vastlimits.uainsessionhelper
Value: (Default)
Data: C:\Program Files\vast limits\uberAgent\uAInSessionHelperFirefox.json
Value: (Default)
Data: C:\Program Files\vast limits\uberAgent\uAInSessionHelperFirefox.json
Value: (Default)
Data: C:\Program Files\vast limits\uberAgent\uAInSessionHelperFirefox.json
Troubleshooting the Internet Explorer Extension
Value: (Default)
Data: C:\Program Files\vast limits\uberAgent\uaIEExtension32.dll
Value: ThreadingModel
Data: Apartment
Value: (Default)
Data: C:\Program Files\vast limits\uberAgent\uaIEExtension64.dll
Value: ThreadingModel
Data: Apartment
Value: (Default)
Data: C:\Program Files\vast limits\uberAgent\uaIEExtension32.dll
Value: ThreadingModel
Data: Apartment
Value: (Default)
Data (example): C:\Program Files\Internet Explorer\IEXPLORE.EXE
Value: x86AppPath
Data (example for a x86 machine): C:\Program Files\Internet Explorer\IEXPLORE.EXE
Data (example for a x64 machine): C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE