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Release

uberAgent Helpdesk App Updated for uberAgent 6.1

  • by Dominik Britz
  • May 28, 2021

The uberAgent helpdesk app for Splunk is a free app for support heroes to troubleshoot endpoint issues easily. We’re happy to announce the latest version 1.2, which brings new features of uberAgent 6.1 into the app.

WiFi Metrics

With more and more users working from home or other locations outside the office, the WiFi connection becomes a critical part of the network. When a home office user suffers from application performance problems, the root cause may well be a badly placed access point. Businesses need to be able to identify connectivity issues not only in the corporate network but also in the home office.

WiFi Connection Status

The latest helpdesk app summarizes an endpoint’s WiFi connection status:

WiFi Signal Quality

The app also visualizes the WiFi signal quality over time:

Network Connection Monitoring

uberAgent 6.0 introduced better network latency and jitter monitoring. This information is now available in the helpdesk app, too, which allows support teams to switch between the different latencies and jitter in the dashboard.

Download

The app is available for free and can be downloaded from Splunkbase.

Changelog

The changelog and release notes are available in our documentation.

About uberAgent

uberAgent is an innovative Windows and macOS user experience monitoring (UXM) and endpoint security analytics (ESA) product.

uberAgent UXM highlights include detailed information about boot and logon duration, application unresponsiveness detection, network reliability drill-downs, process startup duration, application usage metering, browser performance, web app metrics, and Citrix insights. All these varied aspects of system performance and reliability are smartly brought together in the Experience Score dashboard.

uberAgent ESA excels with a sophisticated activity monitoring engine, the uAQL query language, detection of risky activity, DNS query monitoring, hash calculation, registry monitoring, and Authenticode signature verification. uberAgent ESA comes with Sysmon and Sigma rule converters, a graphical rule editor, and uses a simple yet powerful query language instead of XML.

About vast limits

vast limits GmbH is the company behind uberAgent, the innovative user experience monitoring and endpoint security analytics product. vast limits’ customer list includes organizations from industries like finance, healthcare, professional services, and education, ranging from medium-sized businesses to global enterprises. vast limits’ network of qualified solution partners ensures best-in-class service and support anywhere in the world.

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