The uberAgent helpdesk app for Splunk is a free app for support heroes to troubleshoot endpoint issues easily. We’re happy to announce the latest version 1.2, which brings new features of uberAgent 6.1 into the app.
With more and more users working from home or other locations outside the office, the WiFi connection becomes a critical part of the network. When a home office user suffers from application performance problems, the root cause may well be a badly placed access point. Businesses need to be able to identify connectivity issues not only in the corporate network but also in the home office.
The latest helpdesk app summarizes an endpoint’s WiFi connection status:
The app also visualizes the WiFi signal quality over time:
uberAgent 6.0 introduced better network latency and jitter monitoring. This information is now available in the helpdesk app, too, which allows support teams to switch between the different latencies and jitter in the dashboard.
The app is available for free and can be downloaded from Splunkbase.
The changelog and release notes are available in our documentation.