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Release

New Free Add-On: uberAgent Helpdesk Splunk App

  • by Dominik Britz
  • October 8, 2019

We are thrilled to introduce our newest Splunk app, the uberAgent helpdesk app. Do you have a team of support heroes demanding a tool that provides all the data they need to troubleshoot users and machines easily? We created right that!

What is uberAgent?

Let us recap what uberAgent is all about:

  • Tells you everything relevant to user experience
  • Helps you identify trends that otherwise would have gone unnoticed
  • Supports IT pros with the information they need for deep troubleshooting

uberAgent is famous for the latter. There are few other tools that offer such a rich set of valuable information about endpoints.

But what about the helpdesk? If you are on the phone with an end-user, you don’t always have the time to browse through several different dashboards looking for the root cause of an issue. With the new uberAgent helpdesk Splunk app that is not necessary. It is your place to go to spot a problem, provide a solution, solve the ticket and make your users happier.

For Whom Is the App Designed?

The app is designed for helpdesk heroes who support virtual or physical desktops and who need quick answers to typical questions like the following:

  • Why is my login so slow? It was fast yesterday.
  • Why is my app constantly crashing?
  • Citrix is slow!
  • The website is not loading fast enough!

What Are the Benefits?

Why would you want to use the uberAgent helpdesk app? We have many good reasons. The top three would be:

  1. Spot issues in user sessions right away
  2. Less time to solve a ticket
  3. Happier users

Where Can I Get It?

Please refer to the documentation for a general overview, download and requirements.

About uberAgent

uberAgent is an innovative Windows and macOS user experience monitoring (UXM) and endpoint security analytics (ESA) product.

uberAgent UXM highlights include detailed information about boot and logon duration, application unresponsiveness detection, network reliability drill-downs, process startup duration, application usage metering, browser performance, web app metrics, and Citrix insights. All these varied aspects of system performance and reliability are smartly brought together in the Experience Score dashboard.

uberAgent ESA excels with a sophisticated activity monitoring engine, the uAQL query language, detection of risky activity, DNS query monitoring, hash calculation, registry monitoring, and Authenticode signature verification. uberAgent ESA comes with Sysmon and Sigma rule converters, a graphical rule editor, and uses a simple yet powerful query language instead of XML.

About vast limits

vast limits GmbH is the company behind uberAgent, the innovative user experience monitoring and endpoint security analytics product. vast limits’ customer list includes organizations from industries like finance, healthcare, professional services, and education, ranging from medium-sized businesses to global enterprises. vast limits’ network of qualified solution partners ensures best-in-class service and support anywhere in the world.

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