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Zero Bug Policy: Issue Backlog Zero Achieved

  • by Helge Klein
  • October 26, 2021

As part of our zero bug policy, today we achieved what might be called issue backlog zero. In other words: all known bugs have been fixed in the upcoming uberAgent version 6.2.

What Is a Zero Bug Policy?

Citing from Kevin Sookocheff’s article on the subject, a Zero Bug Policy is simple. All bugs take priority over all new feature development or improvements. That’s it. There is nothing more.

Yassal Sundman also describes the zero bug principle very well. Her article’s title says it all: stop managing bugs, start focusing on quality.

Benefits of a Zero Bug Policy

Increased Customer Satisfaction

“By treating bugs as high priority we treat customers and their experience as high priority”, Kevin Sookocheff eloquently wrote.

Support Resource Optimization

We don’t have level one or level two support. We only have level three. When you contact uberAgent support, your request is processed by an experienced IT professional with the knowledge and the skills to understand your issue and troubleshoot it across all layers. We don’t want these engineers to be bogged down by repetitive routine issues. By fixing every bug we ensure that each issue is dealt with exactly once. This frees up valuable time that is better spent helping customers and partners succeed with uberAgent.

Reduced Development Costs & Increased Agility

By fixing bugs quickly we keep our technical debt low. This allows us to react more quickly to changing requirements and to implement new features without having to deal with old issues first.

About uberAgent

uberAgent is an innovative Windows and macOS user experience monitoring (UXM) and endpoint security analytics (ESA) product. UXM highlights include detailed information about boot and logon duration, application unresponsiveness detection, network reliability drill-downs, process startup duration, application usage metering, browser performance, web app metrics, and Citrix insights. ESA comes with a sophisticated activity monitoring engine, the uAQL query language, detection of risky activity, DNS query monitoring, hash calculation, registry monitoring, and Authenticode signature verification.

About vast limits

vast limits GmbH is the company behind uberAgent, the innovative user experience monitoring and endpoint security analytics product. vast limits’ customer list includes organizations from industries like finance, healthcare, professional services, and education, ranging from medium-sized businesses to global enterprises. vast limits’ network of qualified solution partners ensures best-in-class service and support anywhere in the world.

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