Skip to main content

vast limits GmbH and uberAgent are now part of Citrix, a business unit of Cloud Software Group. Learn more at


Announcing the Experience Score Dashboard

  • by Dominik Britz
  • November 4, 2020

We are thrilled to announce the experience score, a new feature coming with uberAgent UXM version 6. The experience score is a single view that shows the current and past status of all devices, applications, and users monitored by uberAgent. It allows for proactive monitoring of your environment, reducing downtimes and costs.

The Experience Score Dashboard

The experience score dashboard is the new entry point of the uberAgent UXM Splunk app. It calculates and visualizes experience scores for the entire estate, breaking the data down by category and component, highlighting components potential issues are originating from. The dashboard also provides quick access to important KPIs like logon duration, application responsiveness, or application errors.

uberAgent experience score dashboard

Experience Score dashboard. Click to enlarge.

Root Cause Analysis Made Easy

Machine Issues

On the screenshot above, one can see that the environment used to be in better shape than today. The overall score dropped from 10 to 8.3. Where is this coming from?

The category row (row 2) has the answers. As its scores are showing, there have been issues with devices. Most components, including CPU and RAM, are fine, but there have been stop errors (blue screens). Hence the machine score is only 6.0 (yellow).

Application Errors

Let’s check the applications. Microsoft Office has a severely degraded score of zero (red). By clicking on the Microsoft Office table row, a new chart opens (see below). It shows that Office was plagued by errors (crashes and/or hangs) only a few hours ago. Around 10:00 am the application errors sub-score dropped to zero:

Application Troubleshooting Drilldown

By clicking on the button Troubleshoot Microsoft Office, a new dashboard opens, providing a timeline view of the selected application. As you can see, in this case, the application errors started only today. The application scores for the past six days were a perfect 10.

Scrolling down, all application crashes are listed with their relevant properties for easy analysis.


The experience score will be available in the upcoming uberAgent 6. All features are always available for every customer – no add-ons to buy, no extra packages to purchase, just excellent monitoring to enjoy!

About uberAgent

The uberAgent product family offers innovative digital employee experience monitoring and endpoint security analytics for Windows and macOS.

uberAgent UXM highlights include detailed information about boot and logon duration, application unresponsiveness detection, network reliability drill-downs, process startup duration, application usage metering, browser performance, web app metrics, and Citrix insights. All these varied aspects of system performance and reliability are smartly brought together in the Experience Score dashboard.

uberAgent ESA excels with a sophisticated Threat Detection Engine, endpoint security & compliance rating, the uAQL query language, detection of risky activity, DNS query monitoring, hash calculation, registry monitoring, and Authenticode signature verification. uberAgent ESA comes with Sysmon and Sigma rule converters, a graphical rule editor, and uses a simple yet powerful query language instead of XML.

About vast limits

vast limits GmbH is the company behind uberAgent, the innovative digital employee experience monitoring and endpoint security analytics product. vast limits’ customer list includes organizations from industries like finance, healthcare, professional services, and education, ranging from medium-sized businesses to global enterprises. vast limits’ network of qualified solution partners ensures best-in-class service and support anywhere in the world.


Your email address will not be published. Required fields are marked *