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Announcing the Experience Score Dashboard

We are thrilled to announce the experience score, a new feature coming with uberAgent UXM version 6. The experience score is a single view that shows the current and past status of all devices, applications, and users monitored by uberAgent. It allows for proactive monitoring of your environment, reducing downtimes and costs.

The Experience Score Dashboard

The experience score dashboard is the new entry point of the uberAgent UXM Splunk app. It calculates and visualizes experience scores for the entire estate, breaking the data down by category and component, highlighting components potential issues are originating from. The dashboard also provides quick access to important KPIs like logon duration, application responsiveness, or application errors.

uberAgent experience score dashboard
Experience Score dashboard. Click to enlarge.

Root Cause Analysis Made Easy

Machine Issues

On the screenshot above, one can see that the environment used to be in better shape than today. The overall score dropped from 10 to 8.3. Where is this coming from?

The category row (row 2) has the answers. As its scores are showing, there have been issues with devices. Most components, including CPU and RAM, are fine, but there have been stop errors (blue screens). Hence the machine score is only 6.0 (yellow).

Application Errors

Let’s check the applications. Microsoft Office has a severely degraded score of zero (red). By clicking on the Microsoft Office table row, a new chart opens (see below). It shows that Office was plagued by errors (crashes and/or hangs) only a few hours ago. Around 10:00 am the application errors sub-score dropped to zero:

Application Troubleshooting Drilldown

By clicking on the button Troubleshoot Microsoft Office, a new dashboard opens, providing a timeline view of the selected application. As you can see, in this case, the application errors started only today. The application scores for the past six days were a perfect 10.

Scrolling down, all application crashes are listed with their relevant properties for easy analysis.

Availability

The experience score will be available in the upcoming uberAgent 6. All features are always available for every customer – no add-ons to buy, no extra packages to purchase, just excellent monitoring to enjoy!

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