uberAgent User Experience Monitoring (UXM) is the original uberAgent product. uberAgent UXM covers all aspects of user experience and application performance.
uberAgent Endpoint Security Analytics (ESA) is the newer uberAgent product. uberAgent ESA adds deep security visibility to the rich UX and performance metrics collected by uberAgent UXM.
uberAgent ESA and uberAgent UXM are deeply integrated. Both products combined require only a single endpoint agent.
uberAgent ESA cannot be licensed individually, it requires an uberAgent UXM license.
uberAgent can be licensed per user or per device. A per-user model is attractive if end-users often access multiple devices simultaneously (e.g. a physical PC, Citrix servers, and VDI desktops). A per-device model makes more sense where users share devices or where CVAD/RDS is used exclusively.
In this model uberAgent is licensed per named user. A user is defined as an Active Directory account logged on either interactively or over the network on a monitored endpoint (a machine with uberAgent on it). Licenses can be transferred between users, but only after a 30-day period in which a license has not been used.
In this model uberAgent is licensed per named computer. A computer is a machine, either physical or virtual, running uberAgent. Licenses can be transferred between devices.
Two license variants are available:
- Client licenses: for computers running client versions of Windows (e.g., Windows 10) or macOS
- Server licenses: for computers running server versions of Windows
The server license explicitly covers infrastructure servers, remote desktop session hosts, and similar systems, too (e.g. Citrix Delivery Controllers, Citrix CVAD servers, Microsoft RDS, VMware Horizon).
All licenses are available as perpetual, one-year term, and service provider licenses.
The easiest way to find the number of required user or device licenses is to consult uberAgent’s licensing status dashboard. It tells you exactly how many licenses you have and how many are required.
Please note that in addition to the uberAgent license a Splunk license is required for uberAgent to work. Our data volume calculator helps you size the Splunk license correctly.
Note: uberAgent supports several alternative backends that can be used instead of Splunk (details).
We believe in the quality of our product. uberAgent is available for download as a fully functional version. Only restriction: without a valid license file a splash screen is displayed during each logon.
If you want to try uberAgent in production or conduct a PoC, you can remove the splash screen with a time-limited evaluation license we are happy to supply you with. Request your eval license now!
We offer free licenses for up to 100 users that are valid for 1 year and can be used in production. Please see this blog post for details.
Are you a consultant interested in using uberAgent in your customer projects? Our consultant licenses are valid for two months and can be used for up to 1,000 users. Please see this blog post for details.
Volume discounts are available. Please note that either user or device licenses are required, not both.
Customers with a valid maintenance agreement may use new and improved versions of the same product free of charge on the licensed devices/for the licensed users.
Prices for perpetual licenses include the first year of maintenance. Each additional year of maintenance costs 20% of the list price of the software. Term and Service Provider licenses have maintenance included for the validity period of the license.
Do you have questions that were not answered here? Please ask us, we are happy to help!